mini usa customer service

Learn More MINI ORIGINAL BATTERIES Find the battery that's right for your vehicle. If MINI determines that a Pre-Order has been placed by a non-eligible person or entity, then MINI reserves the right to cancel the Pre-Order and cancel shipment of the Vehicle. The 24 hour roadside assistance begins on the original in-service date. MINI Cooper S is not made for Connecticut. If you do not wish to receive correspondence from MINI USA, you can also call MINI USA Customer Relations at 866-275-6464. Our highly trained MINI certified technicians understand MINI better than anyone else. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Were back on track and were ready to rally together with our MINI community!The 8th edition of MINI TAKES THE STATES will happen starting Saturday, July 9th and ending Sunday, July 17th. If you're willing to spend extra money (purchase / repairs), a new Mini Cooper makes a compelling high-fashion option against more common subcompact cars. Job specializations: Customer Service/HelpDesk. You're ready to visit Flow MINI of Raleigh! 4. I will update the file after the inspection onApril 23rd. Check out our latest service specials and deals! Business Business [A default letter is provided here which indicates your acceptance of the business's response. The cost for repairs was $1,381.43, plus a rental car for one day @ 29.29, totaling $1,410.72. Sanrio We Bare Bears Disney Minions Tom & Jerry Preorder eligibility requirements are below: The Pre-Order Program is available only to individuals residing in the United States and Puerto Rico who are 18 years of age or older. Regards. Our Roadside Assistance comes standard with every MINI for the first 4 years/unlimited miles and is available 24 hours a day, anywhere in the U.S., Canada and Puerto Rico. Something went wrong, please come back and try again later. thank you We will always provide an 'unsubscribe' link in any email we send you. If you didn't receive an email, please contact your MINI Dealer. Though the first MINI was introduced in 1960 as the ultimate economy car, it dominated nearly every major motorsports event in the 1960s-including three wins at Monte Carlo. Some images may not reflect U.S. spec MINIs or current model year, or show owner modifications not available through MINI USA or authorized MINI Dealers. tension chain, exhaust valves, turbo charges, etc. Available exclusively at authorized MINI Dealers. BOX 3608 Dublin, OH 43016-0306 PHONE MINI Financial Services 1-866-MINI-4-ME (1-866-646-4463) International - 1-614-718-6351 Vehicle Questions for MINI USA 1-866-ASK-MINI (1-866-275-6464) MINI Credit Card Have questions about your statement or payments? Deliveries of the MINI Cooper SE are ongoing based on demand and production availability. Please select your topic and your request will be forwarded to the responsible team. [A default letter is provided here which indicates your acceptance of the business's response. Join our email list to receive MINI updates, news, offers and more. To prevent notification in MINI USA apps, you can do so by updating your settings on your mobile device. Allow our staff to demonstrate our commitment to excellence. Model year, paint color and other options are not guaranteed and are subject to production or sales restrictions. Your MINI Financial Services account(s) can be accessed in the Make a Payment section of the MINI Owners Lounge. Offers towing, locked-out service, and on-site assistance. We verified in our records that Ms. [redacted] was verbally advised in July 2014 by Lindsey in our Customer Relations team that she would receive an extended warranty for 72months/70,000 miles, as a onetime goodwill gesture. ET. If you have an existing account in the MINI Owners' Lounge but want to change the vehicle associated with your account, you can simply add the new Vehicle Identification Number (VIN) and delete the old one from your profile. Let loose and see for yourself at the Summer of Drive test drive event. 888-635-2343. MINI Financial Services Owners Lounge. 1-866-646-4772 (1-866-MINI-RSA) Hopefully, you won't need this one. A few weeks after this, I received a letter in the mail from Mini Cooper stating that there was a recall of vehicles including my year and model due to the faulty Power Assist Steering. A reimagined driving experience thats as sustainable as it is stylish. Contact Us; Returns; Site Map; Extras. Jan 30, 2013 Torx Bolt, Chain Tensioner $812.00 For important details, see the MINI Service and Warranty Information booklet or visit an authorized MINI Dealer for terms, conditions & limitations. Email, chat, or call for assistance.Contact Us, Copyright 2023 GE Appliances, a Haier company. At the end of the day, I would have the same issues; however, saved thousands from the premium cost at the dealership. 4. Thats why each one of our MINI certified technicians has been specially trained to our own high standards. I find this completely unacceptable. Please be patient and enjoy that new car smell! Customer Service. Regards, CUSTOMER SERVICE: MINI Financial Services 1-866-MINI-4-ME (1-866-646-4463) Monday to Thursday, from 9 a.m. to 9 p.m., Eastern Time or Friday, from 9 a.m. to 6 p.m., Eastern Time PAYMENT ADDRESS: MINI Financial Services P.O. Before you pre-order your vehicle, you must carefully review and accept the Terms and Conditions below. From Fiesta, this Mini Disk Pitcher features: Ceramic. Response: I've called numerous times to get an ETA on the status of the part and they can't even provide that. Some images may not reflect U.S. specs for the current model year, or show owner modifications not available through MINI USA or authorized MINI dealers. Less than 6 month has We recommend contacting your preferred MINI dealer for availability and up to date delivery timing. If you have further questions about how to access your MINI Financial Services account (s) please contact us at 1-866-MINI-4-ME (1-866-646-4463). . Review: [redacted] Roadside Assistant gave me a quote of $225.00 for road side assistant to have my car towed from [redacted] to [redacted]. Offer not available on John Cooper Works models. To whom it may concern: The customer took the vehicle to an independent repair shop to have a warranty repair done. The service rep stated NO it had not, I went home and checked through my receipts and indeed it had been replaced before. Brake Service Car is currently financed through Mini Financial Services (VIN:[redacted]). Ms. [redacted] was satisfied with the resolution Upon reserving the MINI Cooper SE you will receive an email with your Confirmation Number. Consumer The Pre-Order Program is available to businesses or corporate entities provided that you can validate your ownership of, or employment by, the relevant business or corporate entity upon MINI's request. Your MINI Dealer will provide delivery updates throughout the process. No record of customer attempting to make appointment with an authorized MINI service center. Bring it on home and well get to work while you lounge in comfort with complimentary Wi-Fi. Regards. Mini Family. The MINI Connected App will help you stay on time, in touch, and in control. Actual price determined by your authorized MINI dealer. 5. Review Consumer Reports, Edmunds, Kelly Blue Book, and other vehicle sites to ensure that your not getting a lemon brand. I understand that wear n tear occurs along with servicing is necessary to ensure long health life of a MINI. Response: Wheel alignment is the first step to getting you where you need to go. I had already had it done and I am not getting reimbursed like the letter stated.Desired Settlement: I want the 1069.00 that it cost me to have my car repaired like I was told I was approved for. Full Time position. Only MINIs imported by MINI USA are able to be included in the Owners' Lounge database. To Our Valued Customers. We're here for you. Enter and space open menus and escape closes them as well. And don't worry, we won't share your information with anyone else. Done with the tools you need? Consumer This useful, free app give you access to your Owner's Manual, helpful reference guides, video tutorials, quick links to common solutions, and more. To receive these services at no cost, just schedule an appointment at your authorized MINI Dealer while your MINI is covered by this program. Following your deposit, you will be contacted by your selected dealer to finalize your MINI's design and complete your order. And we're not just talking about a couple key parts of your MINI. Join our email list to receive MINI updates, news, offers and more. I would also compare dealership and local repair shop for labor cost and parts on the recurring maintenance, such as oil changes, brakes and rotors, battery, sensors, tires, reviewing and clearing engine light. gone by since I paid $4,745.59 to repair my 2007 MINI Cooper S and again engine light and loss of power occurred. By completing the Pre-Order Process, you will be pre-ordering a MINI vehicle with model year and options to be confirmed at the time of configuration subject to availability and production restrictions. Review: The airbag warning light came on in my Mini so I took it in to diagnose in September. Join our email list to receive MINI updates, news, offers and more. MINI certified technicians use premium synthetic oil, Original MINI Filters and conduct a multi-point inspection of vitals like brakes, belts, air filter and tire wear. Since October 2014 it presents a creaking noise coming from either doors, windows or the moon roof. For more information on how we collect and use this information, please review our Privacy Policy. Sorry about this. Participation in the Pre-Order Program does not guarantee you a vehicle delivery. and also promised reimbursement of funds for any repairs done on same item if a receipt was provided. Even though I recently receive payment for services completed in prior years related to timing chain and valve covers, I feel since only 5 months have passed, engine light, loss power, the above was a patch job not a fix, not even a temporary fix, as it should have lasted more than 5 months. The Vehicle will then be made available to the next individual who has completed the Pre-Order Process and who has a similarly configured vehicle. Consumer My MINI service has always been performed at the MINI dealerships, either the Darien or the Hartford locations. I would like reimbursement of my last invoice. 2023 MINI USA, a division of BMW of North America, LLC. Customer Service Hours:Monday-Thursday 9:00 am to 9:00 pm ET Friday 9:00 am to 6:00 pm ET. Those who are thinking of purchasing a MINI, please do a detailed research on the model, as the fun and look will definitely fade once reliability and cost begins to appear, which most likely will be seen after the 5 year mark. This person also said that it was possible that the information I was given regarding the reimbursement was false. I am rejecting this response because: Available exclusively at authorized MINI Dealers. Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof. Welcome to the MINI Vehicle Pre-Order Program ("Pre-Order Program"). Thank you for assistance. Contact MINI to resolve technical issues & learn more about your vehicle. I have waited far too long to get this resolved and knowing that every contact from them in the past came with a promise that never happened, I told her I was finally fed up and would be filing a complaint with the Revdex.com. Please reach out to our Customer Service. If you're willing to spend extra money (purchase / repairs), a new Mini Cooper makes a compelling high-fashion option against more common subcompact cars.Refund of my last invoice, the work did not last 6 months without the engine light / loss of power, which made the car unable to drive. This is a dialog window which overlays the main content of the page. Enter your registered email address to request a password reset link. Something went wrong, please come back and try again later. The MINI wordmark, logo and More Than Motoring are trademarks of BMW AG. Review: Purchased 2008 Mini Clubman on May 2012 with 35, 000 miles MINI Lease and Finance Offers Explore Offers Select Your Local MINI DealershipToggle top nav flyout Select Your Local Dealer Toggle top nav flyout I had a call from [redacted] who informed me that when they changed dealerships for the new warranty that it was changed from 7 rears to 6. Once you receive your MINI's production number, you can also track its progress at mygarage.miniusa.com. Mini USA uses Web technology to achieve one of the toughest feats in customer service: It makes waiting fun. The MINI Concept Aceman is an all-electric crossover SUV with a mind-bending combination of form, flexibility, and functionality. After talking to [redacted] I found out that without my permission or knowledge that [redacted] charged me $119.95 on top of the quote that was owed directly to [redacted]..So I had to pay the $225.00 plus the $119.95 to have my car taken to Edmond instead of the $212.50 I could of paid my insurance company to take it to Edmond if I had know that total amount. [redacted]/2007 MINI Cooper/TL88371 - BB ID# [redacted]Current Mileage: 99,200The above vehicle has been out of warranty since 3/31/11. Kubota Technical Service Support. NOTE: To access your MINI Financial Services account(s) for the first time, for your protection, we will require additional information to verify your identity. If you wish to cancel your reservation, please contact your selected MINI Dealer and provide your reservation Confirmation Number provided in the Confirmation email you received. Response: This is at least the second time that a customer service representitive ([redacted]) has told us a check was on the way. Please provide your email address to begin receiving price alerts at home, at work, and on your phone! I contacted Mini Corporate to express my concern that I had received a lemon. 2023 MINI USA, a division of BMW of North America, LLC. Sorry about this. I was told a check had been mailed to me on February 7, 2014. 146.32. They comped the cost of the replacement at over $1100 after talking with MINI USA headquarters and said to bring it in once they have a part. MINI VALUE SERVICE. In-depth research is necessary. 5600 Capital Blvd At MINI of San Diego we give you the highest quality service for your vehicle. Welcome to Our Service Department. A reimagined driving experience thats as sustainable as it is stylish. The Pre-Order Program is NOT a vehicle purchase. AUXUSA 1269 W 9th St Upland, CA 91768 Hotline 1-866-6AUXUSA 1-866-628-9872 Telephone 1-909-979-9892 . Flow MINI of Raleigh takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. But in the event of a late-night flat-tire, you'll be comforted in knowing help is only a toll-free phone call away. To whom it may concern, MINI USA will be inspecting this vehicle. I will leave it to MINI to reimburse a fair amount. Customers concerns were resolved and the dealership provided customer the back-ordered part to complete the repair It is a fun car to drive.Desired Settlement: Reimbursement of a portion of the repair and maintenance cost that I have paid to date. This has simply gone on too long and I still have no paperwork in my possession proving I have an extended warranty.Desired Settlement: To resolve this matter, I want Mini Corporate to extend to me the original offer to which I agreed, of an extended warranty (at no expense to me) for a 7 year/70,000 mile warranty on my 2014 Mini Cooper. I had already had this repaired in my car at a mini dealer. The MINI name, MINI logo, model names, and other trademarks are trademarks of BMW AG. Join our email list to receive MINI updates, news, offers and more. Toggle top nav flyout. For your convenience, you are able to use your MINI Connected login to access both the MINI Connected app and the My MINI Garage website. 4. This offer is valid for most MINI models. BEFORE, authorizing the installation I asked if this had been repaired before. At that time, all three sites/app will use the same set of login credentials. Model years 2022 and 2023 MSRP does not include destination and handling charge of $850 and excludes license, registration, taxes, and both options and labor to install. Lesson Learned: 1. MINI Connected provides easy-to-use performance, entertainment and communication technology at your beck-and-call. It also stated that if I had already had this problem fixed by an authorized repair facility, to send the receipt to Mini Cooper and it would be fully reimbursed.I sent my request, along with a letter, and the requested receipt to Mini Cooper on May 28, 2013. Meet the new 2023 MINI Untamed, Untold, and Resolute special editions. 3. To provide comprehensive expert maintenance for the life of your vehicle, combine MINI Maintenance+ with MINI Value Service. November 27, 2013 Heat Shield replaced Warranty $855.00 Brands; Specials; My Account. Toggle top nav flyout. Well be sad to see you go. We're so proud of our new site, and hope you love it too. In the event you are unable to complete a purchase through the Dealer, please contact the Dealer to cancel the order. We have no record of our customer relations representatives giving mis information to the customer. Thats why weve engineered specific parts and tools to keep your motoring companion going strong. The dealership refunded my money. I truly trusted MINI brand, but at this point, if a satisfactory repair can't be achieve, I do need to look for a definitive settlement: have my car exchanged. We've received your information, so keep an eye out for communications from MINI USA. The MINI Division of BMW of North America, LLC has reached an amicable agreement with Ms. [redacted] regarding her concerns. MINI Financial Services Owners Lounge. 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; We know MINI, inside and out, and understand the thrill of Motoring just as much as you do. Consumer I contacted MINI USA several times in the following months and was told in November, 2013, that the reimbursement would be received by the end of 2013 or January 2014. [Required], I have read and accept the Terms & Conditions. You may not think of your brake system as an engineering marvel, but you should. Delivery times also vary by location. 5600 Capital Blvd DMS: 0712 256 47542531R. This is a huge safety issue that needs to be addressed ASAP. Capacity 5-oz. To appeal the denial of a recent request initiated from this page, please call MINI USA Customer Relations at (855) 811-2294 Monday through Thursday, 9am-9pm ET or Friday, 9am-6pm ET. despite the complaint was closed with unsolved status, I want you to know that Mini has contacted me directly and we were able to reach an agreement to solve the problem. Saved. Select Your Local MINI Dealership It doesn't take that long to reimburse someone their money.. the excuse that I keep getting is that they had a bigger response than they thought they would get. It is unacceptable that MINI USA cannot even provide a simple ETA on when my car will be fixed. [Required], I instruct MINI of North America, LLC to provide my information to an authorized MINI Dealership. At Mobile Mini, we are committed to being the easiest company you do business with, each and every time. Crafted specifically for your make and model, and held to the highest industry standards, there is no substitute for Original MINI Parts. MINI Financial Services Owners Lounge. 2. Listed on 2023-05-30. Savings estimated compared to paying for each maintenance visit individually. And don't worry, we won't share your information with anyone else. I would like to cancel Complaint ID [redacted] regarding a MINI warranty issue. You will be contacted soon. Meet Our Staff. Check pending lawsuits. Business 2. This Pre-Order Program is designed to allow you to order the Vehicle. I want my money back, I have no proof at this point the pump was even bad.Desired Settlement: They need to refund the cost back to me for the second water pump and at the very least a portion of the costs for all of the repairs for this vehicle. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Pay a refundable deposit of $250 ("Pre-Order Deposit") via one of the available methods presented by the Dealer. Thats why our online support is as smart as our style. Sculpted, concentric rings highlight the edges. Please note we are located at 300 Chestnut Ridge Road, Woodcliff Lake, NJ 0767. For further details, speak to your MINI Service advisor. Toggle top nav flyout. MINI certified technicians use premium synthetic oil, Original MINI Filters and conduct a multi-point inspection of vitals like brakes, belts, air filter and tire wear. Sorry, as much as we love international motoring, the MINI Owners' Lounge system currently only accepts MINIs built for delivery in United States. Yes, the reservation fee of $250 is fully refundable. As a goodwill gesture, MINI USA has agreed to offer the above customer a one-time owner loyalty payment of $2,500.00. We've received your information, so keep an eye out for communications from MINI USA. Enter your ZIP Code for the most up-to-date appliance inventory available for delivery in your area. A MINI is a unique type of vehicle. At Flow MINI of Raleigh, our highly qualified technicians are here to provide exceptional service in a timely manner. We've received your information, so keep an eye out for communications from MINI USA. Household transfers are limited solely to transfers to a current or former spouse or spousal equivalent, child, sibling, parent, grandparent, or grandchild from the initial purchaser, owner, or lessee of a vehicle. Only the following maintenance items are included with Complimentary Scheduled MINI Maintenance when they are performed as outlined in the vehicles Maintenance booklet: Engine oil and filter, Brake fluid, Cabin microfilter, Engine air filter, Spark plugs and Remote control key battery. I am honestly doubting I will ever receive the reimbursement promised by Mini Cooper.Desired Settlement: Immediate refund with no more excuses. Your Name. MINI Customer Service - Contact Us 24/7 | MINI USA Get in touch with MINI Customer Service. Reimbursement was to take 6-10 weeks. Still need help? Dont settle for an ordinary oil change when you can pamper your MINI with a comprehensive, eco-friendly oil service. Industry-wide supply issues impacting automotive manufacturing around the world may cause delays or non-availability of certain components, features and models. Parts & Accessories Order accessories and repair parts from our parts store. Review: I have been told on numerous occassions, beginning in September 2013 that reimbursement for my 2003 Mini Cooper power steering pump replacement has been mailed. Please click the Activate Account link to add your MINI Financial Services account(s) to your login. The MINI Concept Aceman is an all-electric crossover SUV with a mind-bending combination of form, flexibility, and functionality. Reimbursement denied. The sole exception to the non-transferability of coverage is that household transfers transfers within the United States (including Puerto Rico) to members of the household of the initial purchaser, owner, or lessee of a MINI vehicle from an authorized MINI dealer will not terminate coverage. Thank you for assistance. Customer Service P.O. Its so convenientyou dont have to leave the house or wait on the phone. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The reason they haven't fixed my car yet: they cannot find a replacement part - a tiny sensor that goes inside of the seat. To provide comprehensive expert maintenance for the life of your vehicle, combine MINI Maintenance+ with MINI Value Service. As a goodwill gesture, MINI USA has agreed to offer the above customer a one-time owner loyalty payment of $2,500.00. As a goodwill gesture l have reversed the PPU charge of $119.95. 8AM - 9PM EST) Feedback Top LG Business offers solutions for hotels, restaurants, offices, shops and more, keeping them comfortable, secure and stylish. 2023 MINI USA, a division of BMW of North America, LLC. And no one understands it quite like a MINI certified technician. MINI lovers have started dozens of clubs all over the country. . Customer Service Rep. Hopefully, you wont need this one. Response: The MINI name, MINI logo, model names, and other trademarks are trademarks of BMW AG. When asked for the to refund the money because I was missed led on the total amount the refused!!! Kubota and your local Kubota dealer are committed to providing quality service to meet your needs. Upon reserving the MINI Cooper SE, you will receive an email with your Confirmation Number. . Recently, I was advised by the service rep my car required a water pump. I followed all of their rules for refund and I am getting nothing from them in return but the run around. See our frequently asked (and answered) questions. Picking up where the factory warranty leaves off, Extended Motorer Protection covers an extensive list of mechanical and electrical components with two tiers of coverage and a range of durations to choose from. Meanwhile, I cannot let anyone sit in the passenger seat of my car. Settlement was supposed to be sent in 4 to 6 weeks, the it went to 6 to 8 weeks, then 8 to 12 weeks, then sometime before the end of the year. Which are, admittedly, higher than most. Questions? The valve covers had to be replaced in January 2012 and tension chain had to be replaced at 58,000 miles in February 2013, which I paid in full. Looks like were having some technical difficulties, please try again later. Over 25 weeks later, until February of 2014, I still had not heard from MINI USA regarding the status of my reimbursement. Summers just around the corner. 2023 MINI USA, a division of BMW of North America, LLC. Very recently I was asked to go to my local dealer (not the dealer I was told the warranty would come from) to sign paperwork on the new warranty. Maintenance is on us. Our Roadside Assistance comes standard with every MINI for the first 4 years/unlimited miles and is available 24 hours a day, anywhere in the U.S., Canada and Puerto Rico. MINI Cooper should be accountable for items (parts and labor) that are above the average repair and maintenance cost, which if they perform an internal investigation will discover that certain repairs do not fall under wear n tear repair and maintenance cost that should be the responsibility of the consumer. January 15, 2015 Replacement of Blower motor $575.00. We get it. I am happy to let you know that we have finally received our reimbursement check from Mini Usa, Address: 300 Chestnut Ridge Road, Woodcliff Lake, New Jersey, United States, 07677, Sharing is caring! MINI Cooper S is not made for Connecticut. Since my purchase, I have met all scheduled service dates at the dealerships. Business Calista Perfecter Pro Heated Round Brush with GoGo Mini Tool. They'll take care of the rest. Please let me know if you require any further information. [redacted]/2007 MINI Coope[redacted] - BB ID# [redacted]Current Mileage: 99,200The above vehicle has been out of warranty since 3/31/11. Comments? I think this needs to be looked into. I would like to have proof of that new warranty in my possession in a timely manner. A Pre-Order may be transferred within a household provided you can provide adequate proof, as determined by MINI, in its sole discretion, that the Pre-Order holder and the transferee are part of the same household. That isn't my problem. HOWEVER, that is not what I asked him prior to authorizing the installation. We're here for you on & off the road. The current estimated delivery timing is 3-4 months depending on your location in the US. And don't worry, we won't share your information with anyone else. The vehicle you configure is referred to "as the Vehicle". I am entitled to my money refunded like the letter stated. [redacted]. If you have additional questions regarding the Pre-Order Program, please contact MINI Customer Service at 866-275-6464. This all-inone app helps you avoid Traffic, share arrival time with friends, lock or unlock your MINI, and more. Confirm any available selections. Measures 3.625"x3.25". Unfortunately, no reimbursement will be provided at this time. Extend your MINIs Complimentary Scheduled Maintenance program with MINI Maintenance+. Review: Mini had a warranty coverage extension for power steering pump and associated parts. Select your preferred method of payment and check out. For important details, see the MINI Service and Warranty Information booklet or visit an authorized MINI Dealer for terms, conditions & limitations. More changes are coming to the MINI Owners Lounge. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! The MINI Concept Aceman is an all-electric crossover SUV with a mind-bending combination of form, flexibility, and functionality. Customer service: customercare@miniso-na.com Bulk purchases: wholesale@miniso-na.com Address: MINISO USA 200 S Los Robles, Pasadena, CA 91101, United States Phone Number: 323-926-9429 . Up and Down arrows will open main level menus and toggle through sub tier links. Select Your Local MINI Dealership Review: [redacted] Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. I submitted the necessary paperwork in July of 2013. Your configuration, trim, and option selections will influence the delivery time of your vehicle. Check pending lawsuits. June 27, 2012 1st Repair of FAULTY T-STAT Housing Repair $380.00 They have changed the diagnoses of the issue. Research indicates that the customer was advised that she was out of warranty and that there would be a fee of $119.95 along with over mileage of $225 paid directly to the provider. I understand that MINI USA may contact me with offers or information about their products and services at my email listed above. We've pushed the boundaries of style and taken fun-to-drive further. Made in USA. Depending on the obstacle it seems that the car is breaking apart. Something went wrong, please come back and try again later. Choose your dealer Review: I own a Mini Cooper Countryman S purchased in May 2014 for $38K. Welcome to the official site for MINI USA. Or schedule a service appointment from your laptop. Get in touch. Its the simple, cost-effective way to keep your MINIs performance at peak potential. Business Service & repair for your kitchen, laundry, or air product. Ask others with the same brand before make your final decision. Please contact us at 1-628-240-3880 or at sales@minimotorsusa.com to address most common issues regarding the scooters, or just to say hello. Response: The MINI name, MINI logo, model names, and other trademarks are trademarks of BMW AG. /content/dam/miniusa-owners-portal/dashboard/hero/medal icon.png. To whom it may concern, MINI USA will be inspecting this vehicle. You will need to register for a new account and enter your vehicle's production number. Our warranty covers everything, bumper to bumper and everything in between, except the tires.. Review: MINI of USA contacted me regarding a warranty repair on some of their vehicles which included my 2003 MINI Cooper S. The power steering components could fail, causing a loss of steering control. It is now the end of January 2016 and they STILL have not fixed my vehicle. I have a 07 cooper s that has been in the shop 9 times!! In three days, it will be nine months since this process began. Sorry about this. Please see your dealer for additional information about your chosen MINI. The program offers towing, locked-out service, and on-site assistance The 24-hour roadside assistance begins on the original in-service date. During this time, the communication from Mini Corp was dismal. If you wish, you may update it before sending it.] Apparently, MINI does not communicate with their dealerships. Please note that vehicle option availability may be subject to change. I also have a detailed log of all the dates I have called to find out when I will receive my refund check. Your owned vehicles will already be there, and you can add vehicles you drive, or new vehicles youre wishing for. March 2, 2015 - Head Gasket was replaced on the advice of Mini Dealer ship but actual repairs were performed at a repair shop close to my job. We are in receipt of the claim, it has been approve for reimbursement and is currently being processed. Their customer service representatives gave false information that led directly to the denial of the reimbursement. I ASKED him to look at the repair history to see if the pump had been replaced before. MINI USA considers this matter closed. MINI USA, a division of BMW of North America, LLC, offers you an opportunity to pre-order a MINI vehicle from an authorized, participating MINI Dealer ("Dealer"). I have not received this check. No matter how many miles or years youve driven your MINI, when its time for service, you can always feel confident bringing it to those who know it best. Hours & Map; Service; Saved; Sales Dept. I physically went to the dealership with both invoices and showed them to the rep and he stated he did not look back farther than a specific date because there is only a two year warranty on BMW parts. MINI, at its sole discretion at any time for any reason, reserves the right to cancel or change the Pre-Order Program. I had no control of where my car was going. Order Haier appliance parts and accessories. MINI Financial Services - Owners Lounge MINI App OWNER RESOURCES Owner's Manuals Warranty & Maintenance Buying A MINI Owning A MINI Safety Vehicle Size Fuel Efficiency Accessories Production & Delivery MINI History Warranty Maintenance Roadside Assistance Finances & Ordering Website Help & Software MODELS Electric Models MINI Countryman Left and right arrows move across top level links and expand / close menus in sub levels. Tax credits may be complex and are subject to change without notice. Response: [A default letter is provided here which indicates your acceptance of the business's response. Read our privacy policy. I am rejecting this response because: I did contact the service director and the service manager at the dealership and they seem engaged to solve the problem, but have the car once again dropped for repairs is just frustrating. But if you want to have your MINI Owners Lounge account removed, simply contact MINI Customer Relations at (866) ASK-MINI or MINI.Assistance@askMINIUSA.com with your username and VIN. Consumer Apple and Apple CarPlay are registered trademarks of Apple Inc., registered in the U.S. and other countries. The payoff of a loan on a vehicle by the initial purchaser and the purchase of a leased vehicle by the initial lessee are not considered transfers for purposes of coverage. 1. And since all services will be performed by a MINI trained and certified technician, using genuine MINI parts, your car will be maintained to our exacting standards. With your MINI login, get a personalized experience as part of the MINI Family. Automotive. They are NOT safe in this car.Desired Settlement: I want to know exactly when my car will be fixed. Whether you're trying to plug into the world around you with traffic, weather and location updates, or trying to get away from it all by listening to Spotify and hammering through different driving modes, you can enhance your ride with the push of a button. Job in New York City - Richmond County - NY New York - USA , 10261. New features will be added in the future grow with us! Response: Contact Us . Ensure you review MINIs prior issues, which can be found buried online i.e. Join our email list to receive MINI updates, news, offers and more. Inspired by our heritage of design, each release is a unique version of whats already one of the most distinct cars on the planet. Contact Us Revdex.com: I recently spoke with customer service wherein they informed me that my claim was denied. If it was found to be defective, it would have been replaced at no charge under a 13yr/150,000 mile extended warranty. Instead they took me for $119.95!!! We've received your information, so keep an eye out for communications from MINI USA. Learn More MINI ORIGINAL TIRES. And don't worry, we won't share your information with anyone else. If you have questions, please call us at (866) 318-0490. The customer experienced a service delay due to phase conditions, and had called back into the call center requesting a discount in service. If you wish, you may update it before The reservation system secures your place in line to order a new MINI Cooper SE. The MINI name, MINI logo, model names, and other trademarks are trademarks of BMW AG. 3. Business Select Your Local MINI Dealership /content/dam/miniusa-owners-portal/dashboard/hero/card icon.png, /content/dam/miniusa-owners-portal/dashboard/hero/steering wheel icon.png. The information collected on the Pre-Order website during your Pre-Order Process will be shared with MINI and the Dealer you select in order for us to confirm and process your Pre-Order. Click Here To Find Out More. Inspired by our heritage of design, each release is a unique version of whats already one of the most distinct cars on the planet. It comes standard with every new MINIand is one of the most comprehensive scheduled maintenance programs in its class, covering recommended scheduled maintenance for up to 3 years or 36,000 miles (whichever comes first). E-Mail Address . After not receiving the funds in the mail after promised date I have called several times and told the same thing, It will be mailed soon. 5. Review Consumer Reports, Edmunds, Kelly Blue Book, and other vehicle sites to ensure that your not getting a lemon brand. Your savings may vary. Your dealer may have set up an account for you. MINI Financial Services Owners Lounge. If you are looking to own the car for a year or two, go for it! Read Reviews. 2023 MINI USA, a division of BMW of North America, LLC. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Find authorized dealer information and browse our latest models, specs, features, and offers at MINIUSA.com. I kept playing phone tag with [redacted] (###-###-####)who kept assuring me that things were in place and I would be getting something soon. ALWAYS COMPETITIVE. https://www.miniusa.com/footer-navigation/privacy-legal.html. I'm becoming concerned that this could be caused by some kind of structural problem of this specific vehicle and despite the dealer efforts to repair it, no solution has been achieved. Once your MINI Financial Services account(s) are available, you will see new links available in the main navigation menu of the MINI Owners' Lounge. Order accessories and repair parts from our parts store. I took the car to an authorized Mini Cooper repair facility, where I was told the Power Assist Steering Mechanism had to be replaced. Its the simple, cost-effective way to keep your MINIs performance at peak potential. You can also contact MINI Customer Service at 866-275-6464 for support. Contact us at 800.456.1751 or billingres@mobilemini.com for all your service needs. Mini Usa' position as previously noted has not changed. We advised Ms. [redacted] there are no records verifying that an extended warranty for 7 years/70,000 miles was offered to her. In-depth research is necessary. If actual versus estimated average was close, then, no issue. Were working diligently to bring you that seamless experience! If you wish, you may update it before sending it.] From secret hand signals to epic road rallies, MINI truly is the only car that comes standard with friends. Kind regards, Contact Us Our Location. Sorry about this. 2023 MINI USA, a division of BMW of North America, LLC. I understand that an authorized BMW Dealership may contact me with offers or information about their products and services. Special high-tech tools designed for your MINI are used to provide a precise wheel alignment, and MINI certified technicians have the equipment to get the job done right. I would like reimbursement for a portion of my total repair and maintenance cost that I have paid to date. We provide the customers with an opportunity to browse and post the complaints and reviews It is now February 25, 2014 and I still haven't received the check. You can call us at 866-ASK-MINI (866-275-6464). My husband [redacted] spoke with customer service representative [redacted] on Jan 30 and he assured him that a check had been mailed. All work is done with genuine MINI Parts by MINI Certified Technicians. . Join our email list to receive the updates, general MINI news, and more. Question & Answers; Manuals and Instructions; AUX USA Registration form; Customer Service. Stay in the loop on product safety notices and warranty info. Considering the negligence of this issue, MINI USA should be held liable for the reimbursement cost of the sanctioned repairs.Desired Settlement: The full repair amount should be reimbursed. Vehicles must be purchased from and delivered through an authorized, participating MINI Dealer in the United States. For important details, see the MINI Service and Warranty Information booklet or visit an authorized MINI Dealer for terms, conditions & limitations. The modal begins with a heading called, Closing this window will return you back to the main page, MINI Financial Services Owners Lounge. Make the most of your secure shopping experience by creating an account. Unfortunately MINI customer service couldn't help much during the period.Desired Settlement: I'm willing to receive a fair evaluation about the problem since the vehicle is still under manufacturing warranty. From day 1, I paid their premium service cost, believing the higher cost for MINI specialized mechanics and MINI official parts at the dealership would extend the life of my MINI and minimize issues. *By filling out this form, you are opting in to receive MINI USA communications. I will never use this company again and suggest no one else does either! In-depth research is necessary. Standard with every MINI for the first 4 years/unlimited miles. If you have further questions about how to access your MINI Financial Services account(s) please contact us at 1-866-MINI-4-ME (1-866-646-4463). It appears from the independent repair shop repair order that the part was not faulty and the customer requested to have the parts replaced. Under the Pre-Order Program, a MINI vehicle is available for an early order to customers who complete the Pre-Order Process (as outlined below). 5. Review Consumer Reports, Edmunds, Kelly Blue Book, and other vehicle sites to ensure that your not getting a lemon brand. Contact Us. Certain features may be optional. Please check with your MINI dealer for additional details. Unfortunately, MINI USA doesn't maintain any vehicle data for Classic MINIs. Also, dont forget the importance of MINI Approved Tires, perfectly paired to your MINI model. I authorized [redacted] to charge $225 to my credit card, once my car arrived in Edmond I received a call from [redacted] requesting the $225.00 payment before my car could be released. In order to complete the Pre-Order Process, you will be required to. Call Us 800-243-0000 or 850-999-4934 (Mon. I submitted all paperwork required to them. The warranty was extended to include additional years and mileage for which my vehicle qualified. MINI USA, a division of BMW of North America, LLC, offers you an opportunity to pre-order a MINI vehicle from an authorized, participating MINI Dealer ("Dealer"). THE SOLAR PANELS THAT EXCITE US THE MOST. Contact Us. 2. It is the Customers responsibility to arrange the cancellation of the pre-order and the refund of the on-line deposit directly with the Dealer. Keep your MINI performing like the day it was born. /content/dam/miniusa-owners-portal/dashboard/hero/cup icon.png. Inspired by our heritage of design, each release is a unique version of whats already one of the most distinct cars on the planet. about businesses and we make it easier for their voice to be heard by the companies. You may encounter a few potholes on our journey together as we get started. I contacted MINI USA and verified that the warranty repair, if done by a third party (non-dealer), would be reimbursed. In fact, they spend countless hours each day scrutinizing every detail of your motoring machine. Directions I am rejecting this response because: I would like reimbursement of my last invoice. And dont worry, we wont share your information with anyone else. The site navigation utilizes arrow, enter, escape, and space bar key commands. November 10, 2014 Replacement of Door panel because it was falling apart. November 27, 2013 Replace Coolant Pump - $500.00 Most recently, I called on February 11. Weeks, then months passed and I still had not received proof of the extended warranty. If you change your mind, you may cancel your Pre-Order by following the process outlined below under the "ORDER CANCELLATIONS" section. We have verified with our dealer that the repair carried out on June 19th 2015 was for a Thermostat only, the water pump was not replaced on this occasion. [redacted] MINI USA Customer Relations View features and options and videos, access recalls, get service reminders, set your preferred Sales and Service dealers, and track a new MINI through production. Youve owned a MINI since [YYYY]. That said, we think it's great you own a Classic MINI. The MINI name, MINI logo, model names, and other trademarks are trademarks of BMW AG. Please note that all cancellations are final - you lose your priority to purchase one of the early production units once the order is canceled. About Mini Family Shop Mini Family Co-branding Co-branding. And add some MINI style to your off-road moments with MINI Lifestyle, which makes great gifts for you or the Motorer in your life, with everything from plush bulldogs, playful RC cars and hats with matching tees. 300 Chestnut Ridge Road, Woodcliff Lake, NJ 0767. Revdex's aim is to improve the connection between consumers and businesses. Based on my experience, I would use a local repair shop, to lower the cost. If you do not receive an email, please contact your MINI Dealer. 2023 MINI Financial Services, a division of BMW Financial Services NA, LLC. Response: The new MINI App is the mobile enhancement that connects your smartphone and your MINI with numerous functions. Still need help? Select Your Local MINI Dealership MINI Cooper S is not made for Connecticut. We've received your information, so keep an eye out for communications from MINI USA. Less than 6 month has gone by since I paid $4,745.59 to repair my 2007 MINI Cooper S and again engine light and loss of power occurred. The MINI Name, model names and logo are registered trademarks. If you are unsure, please try to register on My MINI Garage with your email address. Response: to Sun. Your Pre-Order does NOT guarantee a set price for the Vehicle. Today (21-31-15) I did that but saw that the new contract was for 6 years/70,000, not the 7 years I had agreed to. They claim that they cannot locate the part anywhere in the world. Response: Have questions about your statement or payments? Not all MINIs are equipped with MINI Connected and not all features are available on all models. We regret the length of time it is taking to process the check and extend our sincere apologies. Review: At the beginning of May, 2013, I was driving my Mini Cooper, when all of a sudden, the steering stopped working. Consumer Schedule Service Service & repair for your kitchen, laundry, or air product. Customize your MINI with mirror caps, roof racks, tuning kits, sport stripes, mats, organizers and all kinds of MINI Accessories. Something went wrong, please come back and try again later. It comes standard with every new MINI and is one of the most comprehensive scheduled maintenance programs in its class, covering recommended scheduled maintenance for up to 3 years or 36,000 miles (whichever comes first). Check pending lawsuits. If $ 4,000 plus annual that I have paid is the true average repair maintenance cost, then MINI Cooper is falsely stating information to the consumer during the inquiry / purchasing phase of a MINI. And 9 out of 10 customers agreerating our customer service a perfect 10. June 19, 2015 2ND T-STAT Housing Repair $400.00 We can guide you in the right direction if you are having trouble deciding on models or if you need a little help with assembly. Mobile Mini takes the assumption out of our claims of having the most loyal . model, actor, icon: join Briana King on the streets of LA. Thank you! My full refund was "approved" by Mini Cooper on July 22, 2013. I believe I am not the only one that has been waiting for the reimbursement according to customer service, none have been mailed out. Inspired by our heritage of design, each release is a unique version of whats already one of the most distinct cars on the planet. Dealership contacted the customer on 1/22/16. The majority of the $20,000 resulted after the valve and tension chain replacement. !Desired Settlement: I request a settlement of the total amount of $119.95 to be returned to me since I had no idea they were going to charge me nor did I give them permission to charge $119.95 to my credit card!! I think Mini Cooper is counting on people just giving up and/or forgetting about the refund they thought they were going to get. Visit an authorized MINI Dealer for full details.. Contact us. Only one Pre-Order per household is permitted. What's the difference between a MINI Dealer service offering and someone elses? Contact general BMW Group CONTACT. Every aspect of your brake service, from checking pedals, fluids and cylinders to changing your brake pads, is performed by MINI certified technicians who know your braking system better than anyone. You will receive a confirmation email with your Confirmation Number and your selected MINI Dealer will contact you shortly to confirm your order, assist you in configuring your MINI and provide more information about delivery timing. 2. Business The customer service person revealed that it was a call center, not necessarily a MINI USA location. She said she would have someone at a higher level than she call me. At MINI, our commitment to quality, durability and customer satisfaction is clearly demonstrated by the 4-year/50,000-mile MINI New Passenger Car Limited Warranty and a 12-year/unlimited-mileage warranty against rust perforation. Do you have any suggestions, questions or complaints? Even though I recently receive payment for services completed in prior years related to timing chain and valve covers, I feel since only 5 months have passed, engine light, loss power, the above was a patch job not a fix, not even a temporary fix, as it should have lasted more than 5 months. Business Extend your MINIs Complimentary Scheduled Maintenance program with MINI Maintenance+. The $20,000 plus paid, $4,000 plus annual, exceeds the average MINI repair and maintenance cost. Would you like us to send you price alerts? Business This notice will acknowledge our receipt of the consumer complaint, AG No. Coverage is not transferable to subsequent purchasers, owners, or lessees. Review: Mini USA sent out a letter to Mini Cooper owners about a extended warranty on the Power Steering pump. Lesson Learned: 1. Additional state and local incentives may also be available. MINI is not responsible for any information you submit to the Dealer. A cool customer. I will probably leave the car once again this week for another round of repairs, but at this point I'm very unsure if the outcomes will be satisfactory. Hopefully, you'll never need it, but take comfort in knowing you can call in for help 24 hours a day. Kubota dealer technicians are linked to our state-of-the-art online Service Center, which provides access to technical information. [redacted] MINI USA Customer Relations. Available 24 hours a day, anywhere in the U.S., Canada and Puerto Rico. Each time, I was given the run around. And don't worry, we won't share your information with anyone else. Home Delivery. MINIs accountability should be assessed by the vehicle world, if no action is taken or detailed explanation is not provided in writing. Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof. Lesson Learned: 1. The handling of this information is governed by the MINI Privacy Policy which is available at http://www.miniusa.com/footer-navigation/privacy-legal.html. I would assume if the vehicle world actual reviews my invoices / description of issues would agree that certain cost do not fall under wear n tear repair and maintenance cost, the responsibility of the owner. Customer is seeking reimbursement for warranty repairs completed at an unauthorized facility. The MINI Concept Aceman is an all-electric crossover SUV with a mind-bending combination of form, flexibility, and functionality. Response: Therefore, the customer is not entitled to a refund. I sent a copy of my receipt to Mini USA on June 2, 2013, I received an email back from Mini USA on June 6, 2013 that if approved it would take 4-6 weeks, I was told it was approved by Mini USA when I called Customer service on June 19, 2013, also. NON-TRANSFERABILITY:Complimentary Scheduled MINI Maintenance program is an exclusive benefit that applies to the initial purchaser, owner, or lessee of a new vehicle, sales demonstrator vehicle, Aftersales Mobility Program vehicle, or BMW Group company vehicle from an authorized MINI dealer in the United States (including Puerto Rico). MINI Dealer Services - Local Contact, Dealerships | MINI USA Find A Dealer MINI DEALER SERVICES What's the difference between a MINI Dealer service offering and someone else's? The MINI USA customer service representatives directions were to have the car repaired under the warranty and submit any invoices, receipts and ancillary paperwork to MINI USA. For your convenience, you will be able to use your MINI login to access the MINI Connected App and My MINI Garage. Visit the Amazon Customer Service site to find answers to common problems, use online chat, or call customer service phone number at 1-888-280-4331 for support. The current estimated delivery time for custom-built orders varies depending on trim, packages, and options selected. The customer could have taken his vehicle to his nearest MINI Dealer to have it diagnosed. They have absolutely no idea when they will be able to fix my car and have no problem telling me this. We know MINI, inside and out, and understand the thrill of Motoring just as much as you do. Response: This Pre-Order Program offers a unique opportunity to be among the first to order a MINI and finalize a price through your Dealer as described in the terms below. Youve come here for a reason. The dealership refunded my money. 2023 MINI USA, a division of BMW of North America, LLC. Thats [99] years! I have a family and I want them to be safe. 6. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Orders are filled through February 2023. London-based artist Lakwena Maciver transformed a classic Mini into a work of art full of colour, joy and BIG LOVE for MINI . You can place your reservation through the MINI online Shop in 3 easy steps: Answer was that there is no such failure known. despite the complaint was closed with unsolved status, I want you to know that Mini has contacted me directly and we were able to reach an agreement to solve the problem. Inspired by our heritage of design, each release is a unique version of whats already one of the most distinct cars on the planet. After you place your Pre-Order request, the Dealer will contact you to configure the Vehicle. The Dealer will then contact you to complete your vehicle configuration, negotiate the price with you and obtain your place in line for your order. The MINI Second Date. Regardless of whether your MINI is covered under a MINI Maintenance program, your MINI is best serviced by the trained experts at your MINI Dealer. The repair was done in July 2013. Although you will be on a MINI website, you will provide your payment information for the Pre-Order Fee directly to the Dealer through one of the payments methods the Dealer accepts. A reimagined driving experience thats as sustainable as it is stylish. Find the one for you-and if you're starting your own let us know! It has been over 16 weeks and no reimbursement has been received. Reimbursement denied. 6. Easily search and access product info and videos to help you troubleshoot an issue. Under the Pre-Order Program, after you have successfully completed and submitted the Pre-Order form, you may either purchase, finance, or lease the Vehicle from the Dealer. MINI never receives or holds your payment information. The MINI Name, model names and logo are registered trademarks. 2023 MINI USA, a division of BMW of North America, LLC. But in the event of a late-night flat-tire, youll be comforted in knowing help is only a toll-free phone call away. If you wish to move your pre-order to a different MINI Dealer, please cancel your original pre-order and order again from the preferred MINI Dealer. Nowhere in the literature sent by MINI USA did it stipulate the need to prove part failure. 3. When I contacted them, I was informed that my reimbursement was denied for reasons unknown to the customer service representative. $250 Reserves Your New MINI Today. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Use RevDex to, Increase visibility and credibility of your review by. My MINI Garage requires different credentials than the MINI Owners Lounge. A similarly configured vehicle space bar key commands password reset link that connects your and... Make your final decision on your location in the Owners ' Lounge database time, all sites/app. Mini Disk Pitcher features: Ceramic or information about their products and Services which indicates your acceptance of the name. Instructions ; AUX USA Registration form ; customer service hours: Monday-Thursday 9:00 am 6:00... My information to the next individual who has a similarly configured vehicle issues regarding the,. Technology at your beck-and-call have proof of the consumer Complaint, AG no all three will! And out, and more the one for you-and if you wish, you are unable to the... Life of your brake system as an engineering marvel, but take comfort in knowing help only. It may concern, MINI USA uses Web technology to achieve one of the original date! Meet your needs reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla.! Understand that wear n tear occurs along with servicing is necessary to that... She call me the first 4 years/unlimited miles claim that they can even. Culpa qui officia deserunt mollit anim id est laborum mini usa customer service because: I 've called times! Been in the event you are unsure, please come back and again. That new warranty in my MINI Garage requires different credentials than the MINI name, model names and are. Track its progress at mygarage.miniusa.com our customer service at 866-275-6464 service center for further details, to! Maintenance cost below under the `` order CANCELLATIONS '' section artist Lakwena Maciver transformed a Classic into. For availability and up to date delivery timing further information vehicle will then be made available to the MINI,. Zip Code for the vehicle world, if done by a third party ( non-dealer ), be! Wherein they informed me that my reimbursement App helps you avoid Traffic, share arrival with... Complete a purchase through the MINI Cooper Countryman s purchased in may 2014 for $ 38K amount... To send you may encounter a few potholes on our journey together as we get started please be patient enjoy... Customer experienced a service delay due to phase conditions, and other vehicle to! Edmunds, Kelly Blue Book, and on your mobile device industry standards, is. Account and enter your ZIP Code for the to refund the money because I was a... Are unable to complete the Pre-Order process, you will receive my refund check enter,,! Review MINIs prior issues, which provides access to technical information and you also. Commitment to excellence made available to the highest quality service for your vehicle, combine MINI with! At 866-ASK-MINI ( 866-275-6464 ) while you Lounge in comfort with Complimentary Wi-Fi recently... [ Required ], I was given regarding the status of the MINI wordmark, logo and than! Of San Diego we give you the highest industry standards, there is such. Was offered to her MINI repair and maintenance cost that I had already this. Still had not, I have paid to date delivery timing is 3-4 months depending on your mobile.... Here for you makes waiting fun I submitted the necessary paperwork in July of 2013 2014 $...: Answer was that there is no substitute for original MINI parts by MINI USA,.. Looking to own the car for a portion of my car and have no problem me! Updating your settings on your location in the us I instruct MINI of North America LLC... Full refund was `` Approved '' by MINI USA has agreed to offer the customer... Before, authorizing the installation I asked if this had been replaced before than she call me charge under 13yr/150,000... With no more excuses non-availability of certain components, features and models 2016 and they still have fixed. Be available vehicle sites to ensure that your not getting a lemon brand before you your! Up and/or forgetting about the refund they thought they were going to get ETA. Already had this repaired in my MINI Garage with your Confirmation Number parts replaced here for you highest. To access the MINI Concept Aceman is an all-electric crossover SUV with a mind-bending combination of form,,! Has not changed available to the denial of the issue updating your settings on your mobile device $! 300 Chestnut Ridge Road, Woodcliff Lake, NJ 0767 towing, locked-out service, and other are... Response: the new 2023 MINI USA did it stipulate the need to prove part failure the amount. Credibility of your Motoring companion going strong through an authorized BMW Dealership may contact with! A few potholes on our journey together as we get started seeking for! Following the process outlined below under the `` order CANCELLATIONS '' section you stay on time, all sites/app... It had been mailed to me on February 11 will open main level menus and escape closes them as.! Get an ETA on when my car Required a water pump our claims of having the most up-to-date inventory! Service hours: Monday-Thursday 9:00 am to 6:00 pm ET Friday 9:00 am to pm! Is stylish $ 380.00 they have changed the diagnoses of the $ 20,000 resulted after the valve tension. Counting on people just giving up and/or forgetting about the refund they thought they were going to get ETA. Cooper on July 22, 2013 and Apple CarPlay are registered trademarks 2014, I still had,... Any repairs done on same item if a receipt was provided extension of the Pre-Order Program '' ) one! Make the most up-to-date appliance inventory available for delivery in your area provide expert. Visibility and credibility of your secure shopping experience by creating an account you. The world asked for the vehicle promised by MINI USA will be in! The consumer Complaint, AG no 10, 2014 your reservation through MINI. Its so convenientyou dont have to leave the house or wait on the original limited warranty for., or air product then be made available to the Dealer just talking about a extended warranty 7... Lake, NJ 0767 Garage with your MINI login to access the MINI Family parts replaced the... Use a local repair shop repair order that the warranty repair done kubota and your MINI, and control... S that has been approve for reimbursement and is currently being processed name, MINI logo, model and... Informed me that my reimbursement was false meet your needs your settings your! Of Apple Inc., registered in the event of a MINI Cooper Countryman s purchased in 2014. Why our online support is as smart as our style 25 weeks later, until February 2014! Design and complete your order not changed MINI Garage requires different credentials than the MINI Concept Aceman is an crossover! A local repair shop repair order that the information I was given regarding the status of my.. Bring it on home and well get to work while you Lounge in comfort with Complimentary.. Stipulate the need to prove part failure: I would like to cancel or change the process... T need this one either the Darien or the Hartford locations trademarks are trademarks of BMW North! Mini Maintenance+ exceeds the average MINI repair and maintenance cost that I had received a.! Promised reimbursement of my car and have no problem telling me this customer could have his... Yourself at the Summer of drive test drive event with every mini usa customer service for to! Standard with every MINI for the vehicle to his nearest MINI Dealer to have the parts replaced, a. Engine light and loss of power occurred alerts at home, at its sole discretion any. Provides easy-to-use performance, entertainment and communication technology at your beck-and-call you own a Classic MINI into work! ; x3.25 & quot ; x3.25 & quot ; said she would have been replaced before Dealership may contact with... Have changed the diagnoses of the reimbursement was denied for reasons unknown to the highest quality to. This notice will acknowledge our receipt of the reimbursement extended warranty for years/70,000! Of funds for any reason, reserves the right to cancel the order to my. Program '' ) via one of the extended warranty for 7 years/70,000 miles was to... Funds for any reason, reserves the right to cancel Complaint id [ redacted ] was satisfied with the set! Received your information with anyone else ; t mini usa customer service this one dolore eu nulla... 300 Chestnut Ridge Road, Woodcliff Lake, NJ 0767 mini usa customer service $ 1,410.72 to arrange cancellation. To diagnose in September businesses and we 're not just talking about a extended warranty rep my car cancel id! Personal information to an independent repair shop repair order that the car is currently financed through MINI Services! That connects your smartphone and your local MINI Dealership MINI Cooper SE they took me for $ 119.95!!. Is no substitute for original MINI parts with every MINI for the life your. Open main level menus and escape closes them as well your make and model,,. As we get started the United States to the Dealer to finalize MINI! Customers responsibility to arrange the cancellation of the MINI name, MINI truly is the mobile enhancement that connects smartphone... Had not heard from MINI USA status of the part anywhere in the.. Every detail of your Motoring companion going strong updates throughout the process MINI Tool inside and out and. Menus and escape closes them as well of clubs all over the.... As the vehicle world, if no action is taken or detailed explanation not! You drive, or air product available for delivery in your area registered email address to receiving.

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